Customer Service Specialist for Teleperformance

The Job —  Customer Service Specialist for TeleperformanceTelephone

Location —  Work from home, advertised in Denver, CO market.

Job Responsibilities —  From the Careerbuilder job posting:

  • Responsible for all customer inquiries and questions
  • Provide excellent customer service at all times
  • Follow up to customer inquiries
  • Enters data into database
  • Participates in additional training courses when needed
  • Position will require inbound, outbound (callbacks), and email communications.
  • Polished delivery, ability to communicate in a structured and effective manner.
  • Product & Brand knowledge with the ability to recommend and upsell like products.

Requirements/Qualifications

·        High school diploma or equivalent
·        Experience with working from home
·        Demonstrated high-level of skills in customer service
·        Experience and success in telemarketing/sales preferred
·        Accent neutral verbal/written communication skills
·        Anticipate customer needs
·        Time management skills
·        Quick learner
·        General database searching skills and handling
·        Ability to multi-task in multiple windows of activity on computer screen
·        Basic math skills (adding, subtracting and basic calculations)
·        Tying 25 WPM
·        ISP skills: sign-up, install, connection, messaging (chat e-mail), navigation, online support, etc.

Schedule —  No details given, generally nights/weekends required in call center roles.

Employee or Contract — Employee

Compensation — Not advertised. Glassdoor reviews place pay around $10.50 per hour.

Benefits — None advertised on the job posting, check during application process.

More Information — Review and apply via careerbuilder.