Customer Service Specialist for Site5

The Job — Customer Service Specialist (Chat) for Site5plugs lan

Location —  Remote, available in US and other countries according to posting.

Job Responsibilities —  From the job posting:

-Handling all first contacts with customers

-Solving website errors, determining what is causing them

-Investigating email errors. Why an email did not get delivered, or why it is delayed, mailbox problems

-Field sales questions

-Gather information from reported errors and escalating the issue

-Answer queries from customers via Phone, Live Chat or Tickets

-Bring up urgent server problems to the on duty Support Manager

-Determine patterns from reported errors

Requirements/Qualifications

A great attitude and a love for helping people!
-Optimism, curiosity, and the ability to work as part of a team!
-A drive to constantly learn and improve as you learn how to help customers build online!
-A reliable internet connection
-Fluent in written and spoken English
-Excellent Customer Service skill
-Fast Typer : 40WPM+
-Experience using cPanel or WHM. Even if just as a customer at a web host.
-The ability to find patterns through reported errors.
-Critical problem solving skills
-Ability to Multitask
-General knowledge of the web hosting industry
-DNS Records and various errors related to them
-Email services and how they work
-How websites run on the internet
-FTP and how to manage files for websites

Schedule — 10AM to 6PM, Saturday through Wednesday.  Other hours available, click here for options.

Employee or Contract — Employee

Compensation — Not advertised.

Benefits — Medical and paid vacation (20 days) advertised.

More Information —  Click here to review and apply.