The Job — Customer Service Representative for Volt
Location — Telecommute, advertised on Careerbuilder in Wisconsin
Job Responsibilities — From the job posting:
•Customer is a leading Tax Filing Software Developer. Product Support Agents will apply defined practices, procedures and company policies to triage, troubleshoot and resolve moderately complex problems exercising good judgment. Will interact with customers via phone, chat and email utilizing strong written and verbal skills as well as deep customer empathy.
•Getting Started: Will primarily assist customers who have begun using the software or online product and need assistance navigating or trouble shooting issues they experience within the product.
•Print & File: Will primarily assist customers who have completed their taxes using client software and are at the stage of printing and filing their returns. Agents will be expected to trouble shoot hardware and software issues.
•Shop/Buy: Will assist customers with product selection and purchase inquiries, updating of billing information and data entry.
•Download & Install: Will assist customers with inquiries regarding product configuration, troubleshooting errors and other issues encountered during the installation / download procedures.
•Working On My Return: Will help customers who are working on their return with both product/software inquiries, as well as with tax software questions and calculations.
•High school diploma or GED required; Some college preferred
•Ability to understand and apply knowledge of policies, process, procedures, confidentiality, business ethics, transaction flow, transaction scripts and documentation requirements.
•Ability to download products / applications using various browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc.)
•Familiarity with operating systems including Windows OS versions, Mac OS versions, Linux, etc.
•Ability to research, navigate and locate answers from webpages and resources independently.
•Ability to install / uninstall applications in Windows / MAC
•Ability to type using proper grammar at a rate of at least 25 words per minute.
•Ability to align communication styles with customers and display deep customer empathy
•Ability to communicate through written and verbal communication
•Experience with desktop and/or online software and/or software troubleshooting
Schedule — No details posted.
Employee or Contract — Employee
Compensation — $10-11 per hour advertised.
Benefits — None listed.
More Information — Review and apply via Careerbuilder.