Customer Service Representative with VIPDesk Connect

Description

The position is responsible for assisting customers via phone by scheduling appointments and/or referring them to home-improvement contractors.

Who is VIPdesk Connect?

We are the leading call center provider across the US providing exceptional customer service to customers. Our mission is to provide talented and amazing team members (Customer Service Representative or CSR) the opportunity to work from home and deliver service via the phone for the brands they love.

What Makes Us Stand Out?

  • Our team is comprised of a talented and passionate group of individuals who work from home across the US
  • All of our amazing Customer Service Representatives (we call Brand Ambassadors) telework from their secure home office
  • Professional paid sales training in a virtual classroom with a live trainer

 

About Our Client – HomeAdvisor
The Customer Service Representative position is a sales role for our HomeAdvisor program. HomeAdvisor is the nation’s largest online home improvement marketplace that provides a free service to homeowners with the tools and resources they need to complete their home improvement, maintenance and repair projects. The Sales Brand Ambassador is responsible for assisting their customers via phone by scheduling appointments and/or referring them to home-improvement contractors.

Responsibilities Include:

  • Upselling and cross-selling to increase customer experience and convert inquiries into firm referrals for HomeAdvisor
  • Attend Training to obtain pertinent information about HomeAdvisor and their products and services
  • Apply high-quality customer service guidelines while servicing customers
  • Apply HomeAdvisor and VIPdesk Connect policies as applicable

 

Click here for more information and to apply for this work at home position!