Customer Service Representative for Museum Hack

The Job —  Customer Service Representative for Museum Hack

Location —  Telecommute

Job Responsibilities —  From the company job posting:

  • Use our help desk software to respond to clients via email (and sometimes phone) to answer questions regarding booking, invoices, etc.
  • Manage difficult situations / unhappy customers and escalate when necessary
  • Other customer service / admin duties as assigned
  • Use our software to send invoices to clients
  • Input and manage events in Google Calendar
  • Write content for our website as assigned

Requirements/Qualifications

  • Previous customer service experience
  • You have a home office and prior experience working remotely
  • Available to work Eastern USA time zone (must be available: 8am to 10am ET + peeking in on weekends)
  • Must have nearly perfect written English skills and amazingly awesome spoken English skills. Creative writing skills a plus!
  • Quick learner
  • High quality work: You are an efficient individual who makes projects happen behind the scenes with a fine eye for details (in short: you get shit done)
  • Technically inclined, able to pick up new things quickly: we use a lot of web-based services (including, but not limited to: Google Docs, Gmail, Google Calendar, Slack, Xero, PandaDoc, Base CRM)
  • Flexibility quotient high: Things can and do change on a dime around here — you gotta go with the flow, and be ready to kick it into high gear at a moment’s notice
  • Be fun and exciting without using too many exclamation marks!!!!!!!!!
  • Authorized to work in the US

Schedule —  Part time, with full time potential.  Must be available peak hours 8am to 10am EST.

Employee or Contract — Employee

Compensation — $12 to $15 per hour advertised.

Benefits — None advertised

More Information — Review and apply with MuseumHack here.