Customer Service Representative for DISH Network

The Job —  Customer Service Representative for DISH 

Location — Telecommute, advertised in Tulsa, OK

Job Responsibilities —  From the company job listing:

  • Payments and Billing – accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer’s bill, and resolve complex billing scenarios
  • Product features – assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISH’s award-winning products
  • Sales – use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience
  • Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone

Requirements/Qualifications

  • High School diploma, GED, or equivalent experience
  • Six-months of related customer service experience and/or training preferred
  • Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines
  • Strong organizational, time management, and problem solving skills
  • Excellent written and oral communication skills
  • Strong sense of professionalism and active listening skills
  • Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes
  • Ability to work with minimal supervision in a remote location

Schedule —  Nights, weekends and holidays may be part of schedule

Employee or Contract — Employee

Compensation — Not advertised.  Click here for Glassdoor reviews on DISH.

Benefits — Yes

More Information — Review and apply with DISH here.