Customer Service Representative for Cornerstone Brands

The Job —  Customer Service/Sales for Cornerstone BrandsCall Center Lady

Location —  Work from home or onsite – office location in West Chester, OH

Job Responsibilities —  From the Monster.com job posting:

Cornerstone Services Inc. is a direct marketing company with a very strong emphasis on using product knowledge, professional telephone etiquette, and listening skills to develop a strong rapport with the customer.

Customer Sales and Service Professionals will work in a fast paced, inbound contact center environment selling and assisting our customers with the purchase of indoor & outdoor home decor, along with travel inspired clothing, accessories and travel gear.

Requirements/Qualifications

  • Telephone Etiquette
  • Demonstrates Professional Behavior
  • Customer Champions: Ability to empathize, listen and respond to create Astonishing Customer Experiences
  • Ensures One Call Resolution by meeting customer’s needs and exceeding expectations
  • Effectively listens and demonstrates good judgment to trouble shoot and resolve problems
  • Technically Savvy, excels in multifunctional environment
  • Effective in connecting with the customer and using consultative sales skills to meet and exceed brands Average Order Value
  • Concisely communicates with persuasion and empathy
  • Projects energy, enthusiasm and smiles on every call
  • Excellent to high computer skills to include use of internet daily, instant message communications and Microsoft Office
  • Must possess strong written and verbal communication skills.
  • Ability to handle heavy flow of inbound calls
  • Ability to navigate multiple windows and multi- task required
  • Must be detail oriented and work as a team player to ensure customer service excellence
  • Must be able to sit for long periods of time

Schedule —  Mid day shift availability required.  Part time 18-28 hours or full time 30-40 hours per week.

Employee or Contract — Employee

Compensation — $10 per hour to start.

Benefits — Available for full time employees.

More Information — Review and apply via monster.com.