Customer Service Representative for American Airlines

The Job —  Customer Service Representative for American Airlines1st-place-936501-m

Location —  Work from home, must live in close proximity to AA airport location.

Job Responsibilities —  From the company job board:

  • Outstanding customer service skills are critical to support the needs of high yield corporate and agency accounts
  • Sales oriented individuals who are passionate about American’s products and converting high quality of revenue bookings from our competitors
  • Commitment to meeting departmental productivity goals are critical skills necessary when working in contact center environment
  • Above average analytical abilities are required to quickly assess complex requests for timely problem resolution
  • Outstanding listening skills are required to manage customer expectations efficiently
  • Experience
  • Possess a high level of interpersonal skills and initiative to work in a team environment
  • Excellent writing skills to effectively respond to customer email inquiries
  • Ability to clearly communicate and educate travel agents on new sales policies, company guidelines and agency reference procedures
  • Strong aptitude of working in multiple computer based information applications

Requirements/Qualifications

  • Must be flexible to work outside of normal business hours, including overnight shifts, weekends and holidays.
  • Position(s) are home-based only and employee is responsible for providing high speed internet services which must meet minimum required 3 MBPS upload and 3 MBPS download speeds
  • Home-Base location must be within close proximity to an American Airlines or American Eagle airport location and within the U.S. Domestic 48
  • Must be able to attend 4-6 week (M-F) training course at HDQ.
  • Previous Sales Support, Global Sales, Airport or Reservations experience required
  • Reservations Group and Meeting Travel and/or Entertainment Desk desired
  • Native Sabre skills including booking, pricing and ticketing highly desirable
  • Must be able to perform duties while sitting for prolonged periods of time
  • Must be self-managed and meet company attendance expectations
  • Bilingual skills desired; Spanish, Japanese, or Chinese

Schedule — Flexible to work any hours

Employee or Contract — Employee

Compensation — Not advertised.   Click here for Glassdoor salary reviews.

Benefits — Yes including travel benefits.

More Information — Review and apply with AA here.