Location — Work from home, must live in close proximity to AA airport location.
Job Responsibilities — From the company job board:
- Outstanding customer service skills are critical to support the needs of high yield corporate and agency accounts
- Sales oriented individuals who are passionate about American’s products and converting high quality of revenue bookings from our competitors
- Commitment to meeting departmental productivity goals are critical skills necessary when working in contact center environment
- Above average analytical abilities are required to quickly assess complex requests for timely problem resolution
- Outstanding listening skills are required to manage customer expectations efficiently
- Possess a high level of interpersonal skills and initiative to work in a team environment
- Excellent writing skills to effectively respond to customer email inquiries
- Ability to clearly communicate and educate travel agents on new sales policies, company guidelines and agency reference procedures
- Strong aptitude of working in multiple computer based information applications
- Must be flexible to work outside of normal business hours, including overnight shifts, weekends and holidays.
- Position(s) are home-based only and employee is responsible for providing high speed internet services which must meet minimum required 3 MBPS upload and 3 MBPS download speeds
- Home-Base location must be within close proximity to an American Airlines or American Eagle airport location and within the U.S. Domestic 48
- Must be able to attend 4-6 week (M-F) training course at HDQ.
- Previous Sales Support, Global Sales, Airport or Reservations experience required
- Reservations Group and Meeting Travel and/or Entertainment Desk desired
- Native Sabre skills including booking, pricing and ticketing highly desirable
- Must be able to perform duties while sitting for prolonged periods of time
- Must be self-managed and meet company attendance expectations
- Bilingual skills desired; Spanish, Japanese, or Chinese
Schedule — Flexible to work any hours
Employee or Contract — Employee
Compensation — Not advertised. Click here for Glassdoor salary reviews.
Benefits — Yes including travel benefits.
More Information — Review and apply with AA here.