Customer Service Representative for Alorica

The Job —   Customer Service Representative for AloricaCall Center Lady

Location —  Telecommute available

Job Responsibilities —  From the company job posting:

  • Talking to customers over the phone, email or chat to resolve their questions or concerns
  • Accurately document and update customer records in the computer system
  • Upsell products or services to customers, if appropriate
  • Remain calm and helpful even when dealing with upset customers
  • Escalate customer complaints and/or calls to your manager when necessary
  • Provide feedback and recommendations to your manager on ways the company can improve
  • Perform other duties as assigned by your management team
 Requirements/Qualifications
  • Has a High School diploma or General Educational Development (GED) certificate
  • Previous customer service and/or call center experience preferred
  • Has good computer skills, including Microsoft Office
  • Possesses excellent communication skills
  • Cares about helping their customers
  • Is team-focused
  • Has the ability to multitask well
  • Can adapt to a flexible schedule
  • Is positive and can handle stress
  • Can maintain the highest level of confidentiality
  • Bi-lingual (Spanish) a plus

Schedule — No details posted on hours.

Employee or Contract — Employee

Compensation — Not advertised.  Click here for Glassdoor reviews.

Benefits — Full benefits package advertised.

More Information — Review and apply with Alorica here.