Customer Service Rep for HSN (Tennessee)

The Job —  Customer Service Representative for HSNSaveMoney

Location —  Work from home, must live in 615 or 931 area codes in Tennessee

Job Responsibilities —  From the Monster.com job posting:

-Field inbound Customer Service and HSN.Com support calls with potential for extended periods of high volume

-Take sales calls and offer required upsells – making compelling offers, presenting appropriate alternatives when necessary, and asking for the sale

-Demonstrate passion and enthusiasm for customer care excellence, maintaining focus and positivity while resolving challenging or complex problems

-Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants

-Make confident decisions and take meaningful and appropriate action using available tools and resources according to SOPs

-Troubleshoot problems encountered within the customer digital self-service experience

-Take personal initiative to achieve goals and objectives

-Meet all key performance Indicators – Quality, Average Handle Time and Schedule Compliance

-Other related job duties as assigned

Requirements/Qualifications

Must live in the Nashville area within the state of Tennessee
Must have a high school diploma or GED equivalent
Standard telephone service (analog landline) (615 or 931 area code) with a wired jack near your computer
Work At home phone number must be the home residence
Telephone Headset
Previous experience in sales or customer service
Strong PC skills to include: Internet, Microsoft Windows and Outlook
Strong organizational, detail orientation and follow through skills
Strong communication skills and a desire to make customers happy
Ability to connect with the customer and bring excitement to the call

Schedule —  Full time, no scheduling details listed on the job posting.

Employee or Contract — Employee

Compensation — Not advertised.   Click here for Glassdoor reviews.

Benefits — Yes, click here for details.

More Information — Review and apply via Monster.com.