Customer Service Rep for Expert Global Solutions

The Job —  Customer Service Rep for Expert Global SolutionsTelephone

Location —  Telecommute

Job Responsibilities —  From the company job posting:

You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers’ day. Your main responsibilities will include:

  • Talking to customers over the phone, email or chat to resolve their questions or concerns
  • Accurately document and update customer records in the computer system
  • Remain calm and helpful even when dealing with upset customers
  • Escalate customer complaints and/or calls to your manager when necessary
  • Provide feedback and recommendations to your manager on ways the company can improve
  • Perform other duties as assigned by your management team

Requirements/Qualifications

The best fit for this job is someone who:

  • Has a High School diploma or General Educational Development (GED) certificate
  • Has 1-2 years of customer service experience or a Bachelor’s degree
  • Can utilize his/her own computer equipment (Windows operating system required)
  • Is tech savvy and has good computer skills, including Microsoft Office
  • Is comfortable using smart phone apps
  • Possesses excellent communication skills
  • Cares about helping their customers
  • Is team-focused
  • Has the ability to multitask well
  • Can adapt to a flexible schedule
  • Is positive and can handle stress
  • Can maintain the highest level of confidentiality
  • Bi-lingual (Spanish) a plus

Schedule —  No details posted.

Employee or Contract — Employee

Compensation — Not advertised.   Click here for Glassdoor salary reviews.

Benefits — Benefits including health and 401k offered according to posting

More InformationClick here to apply with EGS