Customer Service Rep for Convergys (Wisconsin)

The Job — Customer Service Representative for Convergys Globechair

Location —  Telecommute, position advertised in Milwaukee, WI

Job Responsibilities —  From the job listing:

We are actively recruiting FULL TIME Customer Service, Sales & Service, and Technical Support Representatives (with benefits).

We have three basic types of work from home positions; all required to provide customer service support.  Some positions are more sales or technically focused.  During the application process you will be asked to identify which of these positions most interests you.

Your qualifications and experience will be reviewed as part of the evaluation process.

Requirements/Qualifications

-High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales & Service position).
-We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Minimum 17 inch monitor required (no exceptions). 
-A quiet, distraction-free, location in your home to work.
-A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used to receive your incoming work calls; your Internet connection is used for that.
-You should be computer/Internet savvy, comfortable operating in several applications simultaneously.
-We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself.  Well, we need you to take pride in providing that same great service to others.

Schedule —  Full time, 7 day availability required according to company.

Employee or Contract — Employee

Compensation — Not advertised.  Click here for Glassdoor employee reviews.

Benefits — Yes – medical, dental and 401K offered.

More Information — Apply with Convergys via their Careerbuilder ad.