Customer Service Rep for Convergys (West Virginia)

convergys logoThe Job — Customer Service Representative for Convergys

Location — Work at home, West Virginia.  Company hires in many other states as well.

Job Responsibilities —  From the Convergys job page:

We provide excellent customer service on behalf of our clients. Instead of working in a traditional call center environment, our Convergys Anywhereprogram hires customer service agents who work from home.

For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, etc.

Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.

Requirements/Qualifications

-High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales & Service position).
-We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process. -You can work from a laptop, but will need to be hard-wired while working.
-Your monitor will need to be 17” – minimum (capable of 1024 x 768). A flat panel display is highly recommended, televisions cannot be used as monitors.
-A quiet, distraction-free, location in your home to work.
-A telephone (landline or cell) is required for part of your training and team calls. This phone is not used to receive your incoming work calls; your Internet connection is used for that.
-An approved headset and flash drive will be required before you start working with us. They are not required as part of the application process, so please do not purchase them before we extend a job offer to you.
-A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously.

Schedule —  Full time, variable.  Company is open 7 days per week.

Employee or Contract — Employee

Compensation — Not advertised. Click here to read Glassdoor reviews.

Benefits — Medical, dental and 401k offered.

More Information — Review and apply with Convergys here.