Customer Service Phone Agent for Hotels Tonight

The Job —  Customer Service Phone Agent for Hotels Tonight

Location —  Work from home, advertised in Texas

Job Responsibilities —  From the company job listing:

  • Provide phone support to HotelTonight customers and hotel partners
  • Answer general questions about how HotelTonight works and assist customers with using our app
  • Resolve billing and booking issues in a real-time, non-scripted environment – ensuring a flawless guest experience and a swift resolution
  • Make judgement calls in high pressure situations while leaving customers delighted
  • Resolve customer issues in the first contact, only escalating the ticket when is appropriate
  • Balance a steady stream of inbound calls with accurate record-keeping of customer interactions to ensure we are continuously delivering the best support possible
  • Act as a brand ambassador and live our company values in every customer interaction

Requirements/Qualifications

  • At least one year of high-volume call center experience in a metric-driven environment is required
  • Tech-savvy and proficient with iPhone and Android – you can quickly and easily navigate and multi-task across apps, the internet, chat programs, and video conferencing tools
  • A strong track record of delivering exceptional customer service at a customer-oriented business, bonus for experience in the hospitality industry
  • Comfortable being empowered to make decisions and a strong understanding of the financial implications of those decisions
  • A natural at efficient and straightforward communication in a non-scripted, high-touch service environment
  • Cultural knowledge and ability to apply cultural context to customer support
  • Grace under pressure and an instinctual inclination toward hospitality
  • High emotional intelligence, empathy, and strong active listening skills
  • A true passion for helping people, fixing problems, and figuring things out!
  • Experience with Talkdesk, Salesforce, and Desk.com a huge plus!

Schedule —  Full time, no details on hours

Employee or Contract — Employee

Compensation — Not advertised.  Click here for Glassdoor salary reviews.

Benefits — Full benefits plus 401k

More Information — Review and apply by clicking here.