Customer Service Phone Agent for Hotels Tonight (Bilingaul)

HotelTonight makes it remarkably easy to book great hotels at amazing last-minute rates on your mobile device, for tonight, tomorrow and next week. We are growing our team of Bilingual Customer Experience Phone Agents to provide best-in-class customer support as HotelTonight continues to expand rapidly across North America and Europe.
We are looking for experienced call center professionals who are available to work a part-time schedule (20 hours), primarily evening, overnight and weekend coverage. Our Bilingual Customer Experience Agents are valued members of our team who enjoy HT perks  and a tight-knit remote team culture.
– This is a remote work-from-home position, but you must reside in the state of Florida.
– Primary shift offerings for part time are late evening/overnight/weekend hours
– Training Class begins: 7/10/2017 (2 week training at 40 hours/week)

WHAT YOU’LL DO:

    • Provide phone support to HotelTonight customers and hotel partners in English and either French, German, or Italian
    • Answer general questions about how HotelTonight works and assist customers with using our app
    • Resolve billing and booking issues in a real-time, non-scripted environment – ensuring a flawless guest experience and a swift resolution
    • Make judgement calls in high pressure situations while leaving customers delighted
    • Resolve customer issues in the first contact, only escalating the ticket when is appropriate
    • Balance a steady stream of inbound calls with accurate record-keeping of customer interactions to ensure we are continuously delivering the best support possible
    • Act as a brand ambassador and live our company values in every customer interaction

WHAT WE’RE LOOKING FOR:

    • Native fluency in FRENCH, GERMAN or ITALIAN is required
    • At least one year of high-volume call center experience in a metric-driven environment is required
    • Tech-savvy and proficient with iPhone and Android – you can quickly and easily navigate and multi-task across apps, the internet, chat programs, and video conferencing tools
    • A strong track record of delivering exceptional customer service at a customer-oriented business, bonus for experience in the hospitality industry
    • Comfortable being empowered to make decisions and a strong understanding of the financial implications of those decisions
    • A natural at efficient and straightforward communication in a non-scripted, high-touch service environment
    • Cultural knowledge and ability to apply cultural context to customer support

Click here for more information and to apply for this work at home position!