Customer Service Associate for Citi

The Job —  Customer Service Associate for Citi

Location — Telecommute available after 4-6 months onsite (Roy, UT)

Job Responsibilities —  From the company job posting:

  • Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every  client interaction
  • Effectively break down information and identify opportunities to gain client agreement and trust
  • Take ownership of every client experience
  • Utilize good judgment and understanding of company policy to effectively make decisions to resolve client issues
  • Achieve monthly individual and team based targeted performance  goals
  • Commit to treating clients and teammates with the utmost integrity and respect
  • Challenge yourself and raise the bar for excellence in customer service

Requirements/Qualifications

  • Minimum 1 year of customer service experience (financial services, call center, retail, etc.)
    Excellent communication, decision making, persuasion and problem resolution skills
    Experience working in fast-paced, goal oriented and team based structured environment
    Proficiency with Windows based applications (ability to navigate within multiple screens)
    High School Diploma, GED or relevant experience required
    A strong interest in continued learning and career advancement opportunities

Schedule —  Full time, no detail on hours.

Employee or Contract — Employee

Compensation — Not advertised.  Click here for Glassdoor salary reviews.

Benefits — Medical and other benefits offered.

More Information — Review and apply here.