Customer Service Associate for Academy Sports

The Job —  Customer Service Associate for Academy Sports SaveMoney

Location —  Work at home

Job Responsibilities —  From the Academy job posting:

  • Answer incoming customer contacts (calls, chats, emails) in a professional manner
  • Respond to customer inquiries through multiple channels, as needed
  • Research and troubleshoot problems and provide resolutions by using available resources
  • Provide customers with product and service information
  • Identify and escalate priority issues
  • Follow-up with customers, when necessary
  • Document customer contacts, as required
  • Develop a thorough understanding of Academy policies, procedures, and safety rules

Requirements/Qualifications

  • High school diploma or equivalent required
  • At least 6 months experience in a customer service related role required
  • Experience in an Omni Channel Contact Center environment preferred
  • Previous Work at Home experience preferred
  • Team member must provide hardware setup to perform duties: definition of hardware for the Work@Home project consists of PC, two monitors, keyboard and mouse
  • Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally
  • Maintain the customer’s perspective as a driving force behind activities
  • Strong analytical, problem solving and creative thinking skills
  • Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized
  • Self-motivated and able to work independently and within a team setting
  • Knowledge of customer service principles and best practices
  • Proficiency with relevant computer applications (i.e. Microsoft Office Suite), including good keyboarding skills
  • Familiarity with Academy’s product lines preferred
  • Bilingual (Spanish and English speaking) a plus
  • Acceptable level of hearing and vision to perform job duties

Schedule —  No details posted.

Employee or Contract — Employee

Compensation — Not advertised.  Click here to read Glassdoor salary reviews.

Benefits — None advertised on the job posting.

More Information — Review this position with Academy Sports.