The Job — Customer Service Agent for Clear
Location — Remote offered
Job Responsibilities — From the company job listing:
Field inbound Sales and Customer Service calls with potential for extended periods of high volume
Empathize when necessary and create astonishing customer experiences
Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
Ability to multitask when listening to customer concerns to find appropriate solutions and resolve CS issues
Provide UPS tracking information and order status information as needed
Utilize support departments to help customers resolve issues outside of your guidelines
Utilize tone/enthusiasm to provide energy into the customer interaction that will drive sales and customer satisfaction
Participate in a team environment through team chat (instant messaging) and use of email communications
Take personal initiative to achieve goals and objectives
Promote sales and upsells – offer alternatives, and close sales while maintaining rapport with customers
Support other departments with project work when needed
Manage and adhere to your schedule to answer customer calls timely that enables the business to meet service levels
Strong PC skills to include: Internet, Microsoft Windows, Outlook and IM
Strong organizational, detail orientation and follow through skills
Strong communication skills and a desire to make customers happy
Ability to connect with the customer and bring excitement to the call
Ability to work closely with both internal and external departments to ensure customer satisfaction.
Schedule — No details on hours.
Employee or Contract — Employee
Compensation — Not advertised. Click here for Glassdoor reviews on Clear.
Benefits — None advertised
More Information — Review and apply with Clear here.