Customer Service Agent for Clear

The Job — Customer Service Agent for Clear

Location —  Remote offered

Job Responsibilities —  From the company job listing:

Field inbound Sales and Customer Service calls with potential for extended periods of high volume

Empathize when necessary and create astonishing customer experiences

Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants

Ability to multitask when listening to customer concerns to find appropriate solutions and resolve CS issues

Provide UPS tracking information and order status information as needed

Utilize support departments to help customers resolve issues outside of your guidelines

Utilize tone/enthusiasm to provide energy into the customer interaction that will drive sales and customer satisfaction

Participate in a team environment through team chat (instant messaging) and use of email communications

Take personal initiative to achieve goals and objectives

Promote sales and upsells – offer alternatives, and close sales while maintaining rapport with customers

Support other departments with project work when needed

Manage and adhere to your schedule to answer customer calls timely that enables the business to meet service levels

Requirements/Qualifications

Strong PC skills to include: Internet, Microsoft Windows, Outlook and IM

Strong organizational, detail orientation and follow through skills

Strong communication skills and a desire to make customers happy

Ability to connect with the customer and bring excitement to the call

Ability to work closely with both internal and external departments to ensure customer satisfaction.

Schedule —  No details on hours.

Employee or Contract — Employee

Compensation — Not advertised.  Click here for Glassdoor reviews on Clear.

Benefits — None advertised

More Information — Review and apply with Clear here.