Customer Relations Associate for Pier1 Imports

The Job —  Customer Relations Associate for Pier1 Importsclipboard

Location —  Work at home- based in Fort Worth, TX

Job Responsibilities —  From the company job posting:

  • Works with customers to assure that their experiences while ordering products or dealing with issues related to our company are handled with superior service and quality.
  •  Helps to assure that all service levels are met or exceeded consistently.
  •  Identifies trends and opportunities to improve the customer experience by accurately capturing and communicating issues with products, delivery, processes, web site, systems, etc.
  •  Identifies opportunities to upsell and cross sell products to the customer
  •  Miscellaneous projects as required

Requirements/Qualifications

  • Home Residence in Tarrant, Parker, Wise, Ellis, Denton Johnson, Hood, & Dallas Counties
  • High speed hard wired internet (6mb/second, no WiFi) dedicated for work – Computer equipment & headset will be provided.
  • Dedicated distraction free workspace
  • Ability to work at the Corporate Office on occasion as required by Supervisor for coaching, administrative duties, meetings, trainings, which may be a minimum of at least 2 days per month.
  • Customer service and/or sales experience required
  • Experience with word processing programs and PC’s required
  • Strong oral and written communication skills, adaptable and detail oriented.
  • The ability to work independently
  • Must be able to work holidays, nights and weekends as needed to meet the business demands & requirements.

Schedule —  Hours of operation 7am to 9pm weekdays, 10am to 6pm Sunday.  Part time hours advertised.

Employee or Contract — Employee

Compensation — Not advertised.  Click here for Glassdoor salary reviews.

Benefits — None advertised on the job posting.

More Information — Review and apply by clicking here.