Customer Product Support Advisor for Concentrix

The Job —  Customer Product Support Advisor for Concentrix

Location —  Work at home

Job Responsibilities —  From the company job posting:

Are you passionate about technology and the latest gadgets?  If so, this position is the perfect match for you.  As a Product Support Advisor, you will be providing a premium customer service experience by responding to inbound phone contacts to troubleshoot and resolve advanced technical issues while supporting one of the largest technology companies in the world.

Requirements/Qualifications

  • A knack for positively taking ownership of customer interactions with a dedication to resolving their technology issues
  • Exceeding customer expectations by providing a high level of world class customer service to a diverse range of customers
  • Strong customer-service orientation with the ability to exhibit courteous telephone etiquette, empathy, patience and professionalism
  • Navigate and manage multiple programs and applications running simultaneously
  • 1 – 2 years of customer service experience
  • High School Diploma or GED
  • Keyboarding skills at a minimum of 30 wpm
  • Strong problem solving, analytical and data entry skills
  • Ability to listen effectively, use probing skills to obtain relevant information, and establish rapport quickly with customers
  • Must have the ability to work independently with minimal supervision as well as functioning as a member of our virtual team
  • A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously
  • Strong desire to excel in a fast-paced work environment

Schedule —  Flexible to include weekends

Employee or Contract — Employee

Compensation — $9.50 per hour with potential increases every three months during first year.  Performance incentives offered.

Benefits — Offered to full time employees.

More Information — Review and apply with Concentrix here.