Customer Experience Phone Ace for Hotel Tonight (Bilingual)

The Job —  Customer Experience Phone Ace for Hotel TonightSaveMoney

Location —  Work at home (Maine) – English plus one additional language (Spanish, French, German, Italian)

Job Responsibilities —  From the jobvite posting:

  • Provide superior phone support to HotelTonight travelers and hotel partners, owning cases to resolution
  • Answer general questions about HotelTonight and assist customers with using HotelTonight.
  • Handle customer complaints and booking issues as they occur –  responsible for the resolution of billing/booking issues to ensure a flawless guest experience.
  • Deliver first contact resolutions for most customer inquiries.
  • Various other tasks to ensure we deliver the best support possible!

Requirements/Qualifications

  • Bilingual with fluency in both English and [French, Spanish, German, or Italian]
  • Computer savvy and proficiency with iPhone and Android
  • A track record in delivering exceptional customer service at a customer-oriented business, bonus for experience in hospitality industry
  • Comfortable being empowered to make decisions; demonstrated sensibility and understanding of the financial implications of those decisions.
  • A natural at efficient and straightforward communications in a non-scripted, high-touch service environment
  • Ability to multi-task on a regular basis over a variety of communication channels
  • Cultural knowledge and ability to apply cultural context to customer support
  • Natural inclination toward hospitality.
  • High emotional intelligence, allowing you to empathize and listen actively

Schedule —  No details on hours.

Employee or Contract — Employee

Compensation — Not advertised. Click here for Glassdoor salary reviews on this company.

Benefits — Medical, dental, and 401k among benefits offered.

More Information — Review and apply with Hotel Tonight here.