Customer Care Specialist for Humana

The Job —  Customer Care Specialist for HumanaHumana_Logo

Location — Work from home, advertised in Green Bay, WI

Job Responsibilities —  From the Humana job page:

Humana is seeking a Customer Care Specialist for our call center to directly respond to questions, handle issues and provide guidance to both internal and external customers.

-Receive, document and resolve customer inquiries by using established best practices
-Build lasting relationships with Humana’s customers
-Educate customers, providers and employers about Humana’s products and services over the telephone

Requirements/Qualifications

  • High School Diploma
  • Strong written and verbal communication skills
  • Strong typing and computer skills
  • Ability to work independently with little to no supervision
  • Exhibits agility, adaptability and openness to new ways of thinking and operating
  • Proficiency in Microsoft Office Programs, including Word, Outlook, and Excel
  • Ability to demonstrate patience and empathy for our members
  • Capacity to maintain confidentiality

Schedule —  You must be available to work assigned shift between the hours of 7 A.M. and 8 P.M. Shifts can change at any time based on business needs

Employee or Contract — Employee

Compensation — Not advertised, click here to read Glassdoor salary reviews.

Benefits — Yes, click here for Humana benefits page.

More Information — Review and apply with Humana.