Customer Care Specialist for Humana

The Job —  Customer Care Specialist for HumanaTelephone

Location —  Full telecommute

Job Responsibilities —  From the company job posting:

Be a part of Group Service Operations – provide a perfect experience and proactive guidance to members by taking inbound phone calls.

  • Build lasting, trusting relationships with members
  • Help members navigate health and wellness opportunities
  • Influence members decision to adopt guidance provided
  • Proactively educate members through their preferred method of communication such as phone, email, web chat, social
  • Receive, document and own to resolution member inquiries by using established best practices including reaching out to other areas for coordination of resolution
  • Share best practices and lessons learned
  • Actively engage in Humana’s culture of wellness

Requirements/Qualifications

  • High School Diploma
  • Experience in a customer service setting
  • Strong written and verbal communication skills
  • Ability to learn and then multi-task using several computer programs, such as Customer relationship management systems, Word, Excel, internet and database software
  • Strong typing and computer skills
  • Personal accountability for work and productivity
  • Exhibits agility, adaptability and openness to new ways of thinking and operating
  • Strong collaboration skills
  • Ability to demonstrate patience and empathy for our members
  • Ability to work independently with little supervision

Schedule —  Shifts assigned between 10am and 8pm, Central time.

Employee or Contract — Employee

Compensation — Not advertised.   Click here for Glassdoor salary reviews.

Benefits — None advertised on the job listing, check with Capital One.

More Information — Review and apply with Humana by clicking here.