Customer Care Specialist for Assurant – Pennsylvania Market

The Job —  Customer Care Specialist for AssurantWork from home ad

Location — Work from home, advertised in Pittsburgh, PA

Job Responsibilities – –  From the company job posting:

Provide direct contact with clients and customers to service and retain the account.
-Relay accurate and detailed information through inbound and outbound calls from customers that pertain to Hazard Insurance, Mortgage Banking and Property Loss.
-Balance multiple tasks including call handling, loan level review and call documentation within required metrics.
-May provide information and promote the use of additional products and services as needed.
Gather and track information and troubleshoot client/customer inquiries and problems.
-Research/resolve loan level inquires as it relates to inbound/outbound call activity.
-Follow standard policies and procedures for resolving problems and responding to the customer in a timely manner.
-Recognize consistent problem areas and report to higher level for action.
Build and maintain effective internal working relationships and support teamwork in meeting company goals.
-Understand how the Customer Care Specialist role fits into the larger organizational context and ensure the smooth handoff of work (incoming and outgoing).
-Communicate status updates and appropriately escalate issues and opportunities to meet the needs of clients and customers.
-Participate in special projects, assume new responsibilities, and adjust priorities as requested.

Requirements/Qualifications

– High school diploma or GED
– Basic computer skills including ability to create and edit spreadsheets and emails
– Good verbal/written communication skills
– Minimum of one year customer service and/or related work experience or education
– Experience in insurance, banking, finance, mortgage lending or related experience
– Strong attention to detail
– Strong customer service and listening skills
– Ability to adapt well to change
– Demonstrated ability to work well in team environment and as an individual contributor
– Demonstrated ability to work well in a fast paced/high stress environment
– Demonstrated experience in taking initiative to improve work operations and/or enhance client satisfaction

Schedule —  No details given

Employee or Contract — Employee

Compensation — Not advertised. Click here for Glassdoor salary reviews.

Benefits — Full benefits including 401k

More Information — Review and apply with Assurant here.