Customer Care Professional for Vivint

The Job —  Customer Care Professional for Vivint

Location — Telecommute, must live within 100 miles of Lindon, UT

Job Responsibilities —  From the company job page:

  • Commit to four weeks of training at one of the Vivint facilities (Lindon)
  • Provide technical and customer support via telephone for inbound calls
  • Develop extensive knowledge of Vivint.SmartHome’s varied product line and installation processes
  • Educate customers on the use of Vivint.SmartHome systems and products
  • Use Vivint.SmartHome Knowledge Management System to troubleshoot varying degrees of technical support problems for customers
  • Create service tickets for issues not able to be resolved over the phone
  • Accurately record customer’s technical issues
  • Answer customer’s billing questions/concerns
  • Proficient communication skills (verbal and written)
  • Ability to solve unique technical problems
  • Must be able to multi-task while using different internal programs
  • Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone
  • Passion for providing quality customer service
  • Ability to envision product scenarios in order to help customers solve problems
  • Must feel comfortable with de-escalating phone calls
  • Ability to adapt to system/process changes quickly while retaining new information
  • Must be able to work four weekdays and one weekend shift
  • Must have 100% attendance during the 3 week training
  • Ability to adhere to a strict attendance/punctuality policy

Requirements/Qualifications

  • Ability to get licensed for the Utah Burglar Alarm Systems
  • Ability to successfully pass background check
  • Must be at least 18 years old (per Industry’s requirement)
  • Must be able to commit to 6 months in the department
  • High school diploma or equivalent preferred but not required
  • Call center experience preferred but not required
  • 6+ months of customer service experience preferred

Schedule —  No details posted.

Employee or Contract — Employee

Compensation — Not advertised.  Glassdoor salary reviews are here.

Benefits — Health, paid holidays, and other benefits offered.

More Information — Review and apply by clicking here.