Location — Telecommute, advertised in Florida. (Other states available)
Job Responsibilities — From the employment advertisement:
•Responsible for all customer inquiries
•Provide excellent customer service
•Follow up to customer inquiries by taking specific action in a timely manner
•Troubleshoot equipment and system problems
•Problem solve to help customers resolve issues on first call
•Enters data into various software programs
•Appropriately communicate with upset customers to resolve their inquiries
•Thrives as a team player
•Participates in additional trainings
•Performs other related duties
•Exercise retention efforts when appropriate
•Identify customers comparison-shopping
•Assisting the customer with the correct price plan
•6 months Contact Center experience/Customer Service preferred
•Must be at least 18 years of age
•Type 25 wpm
•High School Graduate or GED
•Logical problem solving skills and ability to multi-task
•Proven oral and written communication skills
•Must have availability to work various shifts
•Ability to use Windows operating systems and navigate between various windows
•Ability to work under pressure
•Continuously demonstrate a high sense of urgency
•Must have a keen sense of attention to detail, taking the initiative.
•Must be able to pass a Federal Background Check and Drug testing
•Possess a high level of Professionalism
•Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
•Ability to understand and empathize with customer’s issues.
Schedule — No details given, nights/weekends generally required.
Employee or Contract — Employee
Compensation — Not advertised. Glassdoor places pay at around $11.50 per hour
Benefits — None advertised
More Information — Review and apply with Teleperformance here.