The Job — Customer Care Phone Associate for Neiman Marcus
Location — Work at home, advertised in Texas
Job Responsibilities — From the company job page:
- Demonstrate proficiency managing multiple computer applications for research on multiple brands and ensuring timely follow-up on customer requests and inquires.
Utilize selling skills to promote company products and services to our customers in order to meet department and individual goals.
Use probing questions to professionally assess the purpose of the customer’s call.
Provide helpful, knowledgeable resolution to all inquiries.
Provide detailed product information to customers on items of interest and inquiries about shipments.
Self-Manage performance to meet Best Practice goals for world class service, including key performance indicators.
Additional tasks and responsibilities as assigned.
- Minimum of one year experience in a service-related role.
Ability to provide exceptional customer service.
Ability to independently solve problems in a changing environment.
Demonstrated proficiency with computer applications, internet research, and handling multiple tasks in a fast-paced environment.
Professional and enthusiastic team player, with a demonstrated commitment to customer service excellence.
Exceptional attention to detail for order entry.
Superior interpersonal and communication skills.
Ability to remain calm and focused during challenging customer interactions.
Respectful of diverse viewpoints or opinions of others.
Demonstrated ability to consistently adhere to an assigned work schedule.
Ability to pass a comprehensive background check that includes credit history.
Schedule — 16-40 hours per week including weekend shifts.
Employee or Contract — Employee
Compensation — Not advertised. Click here to read Glassdoor salary reviews.
Benefits — None advertised.
More Information — Review and apply with Neiman Marcus.