Cruise Counselor for American Express

The Job —  Cruise Counselor for American Express SaveMoney

Location —  Telecommute

Job Responsibilities —  From the American Express job page:

As a Cruise Counselor, you will be responsible for:

  • Creating memorable travel experiences for our Card Members by booking international and domestic travel arrangements, cruise, tour, air, car, and hotel reservations.
  • Being accountable and taking ownership of the Card Members’ experience from beginning to endStaying ahead of industry trends and continuously building destination knowledge
  • Creating innovative ways to resolve Card Members’ issues or concerns to win their loyalty and travel spend; ultimately making loyal enthusiast out of the customer, so they will recommend American Express Travel to others
  • If you know what it takes to provide a true ‘luxury’ experience, this may be the role for you.

Requirements/Qualifications

  • Minimum of 3 years recent experience booking travel services
  • Superior domestic and international destination knowledge
  • Cruise experience and CLIA certification preferred
  • GDS/computer reservations experience is required, Sabre is preferred
  • Ability to work under pressure coupled with an orientation for quality sales
  • The customer experience is our top focus, so it is required to have extraordinary customer service skills, to provide excellent service to our customers.
  • This position requires decisive and successful problem solving skills, excellent written and verbal communication skills and the ability to use the Internet effectively to service customer needs
  • The ability to adapt to an ever changing environment and being resilient
  • Must have a can do attitude, curiosity and a healthy competitiveness
  • Willingness to accept frequent feedback and openness to incorporate changes in service style
  • Candidate must be self-motivated and have the ability to perform in a team environment
  • This position requires flexibility to work various shifts as determined by customer call volumes and business needs

Schedule —  Tuesday to Friday 11:45am to 8:15 PM, Sat 9am to 5:30PM EST.

Employee or Contract — Employee

Compensation — Not advertised.  Click here for Glassdoor salary reviews on American Express.

Benefits —  Full benefits plus 401k offered.

More Information — Review and apply by clicking here.