Contract Product Launch Advocate for Hulu

The Job —  Contract Product Launch Advocate for HuluTV with images on multimedia background

Location —  Work at home, must be within 120 miles of Santa Monica, CA

Job Responsibilities —  From the Hulu job posting:

  • Contract Product Launch Advocates assist viewers over the phone about account management, billing issues, content and basic site and application navigation
  • They provide account and application support to our viewers, specifically with regards to software functionality and troubleshooting of system configurations and network settings
  • They give accurate and real-time responses to viewer inquiries

Requirements/Qualifications

  • Experience using Windows Operating Systems, Microsoft Excel, Word and Google Docs
  • Flexible working virtual and onsite when needed
  • Excellent typing, phone, and computer navigation skills
  • Good comprehension and documentation skills
  • Ability to navigate the Internet, email, and Instant Messenger
  • Familiarity with digital streaming services and devices
  • Have a positive, can-do attitude. You’re flexible and have no problem quickly switching gears to better accommodate the needs of our viewers or our team
  • Communicate effectively and professionally with others, from viewers to fellow advocates
  • Strong time management skills to ensure productivity in alignment with department standards
  • Value accountability across the board and take ownership of issues from start to finish
  • Must have access to dependable transportation when business needs require you to come on site
  • High school diploma, plus one or more years of experience in customer service

Schedule —  Flexible schedule (40 hours per week for full-time roles; 20 hours per week for part-time roles) with availability to work overtime when needed. We are open 365 days a year (open holidays) with support hours from 5am – 10pm PST

Employee or Contract — Contract

Compensation — Not advertised.   Click here for Glassdoor salary reviews.

Benefits — None advertised.

More Information — Review and apply with Hulu here.