Community Support Rep for Uber

The Job —  Community Support Representative for UberStacks of Coins on One Dollar Bills

Location — Full telecommute, no geographical restrictions listed.

Job Responsibilities —  From the company job page:

-Be a passionate advocate for riders and drivers while answering any questions that come your way

-Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences

-Build loyalty among new users and get our early adopters to fall in love with Uber all over again

-Triage issues and escalate them when necessary

-Deliver high-quality customer service via our email support platform

Requirements/Qualifications

Solid writing skills

Passion for helping others and creating customer support experiences that wow users

Ability to troubleshoot problems to find speedy resolutions

Skilled at handling multiple issues at once to efficiently solve a large number of inquiries

Experience working independently in a minimally structured environment

Preferred qualifications-

College degree

Customer support experience in a high-volume environment and familiarity with Zendesk

Experience working remotely on a virtual team

You’re an Uber evangelist–you care about the product and getting others excited to ride

Schedule —  40 hours per week, night and/or weekends required.

Employee or Contract — Employee.  Temp position with opportunity for permanent employment.

Compensation — Not advertised on posting.

Benefits — None listed.

More Information —  Click here to apply at the Uber website.