Client Support Representative for EmCare

The Job —  Client Support Representative for EmCaredollar-sign-1317230-m

Location —  Work at home

Job Responsibilities —  From the company job listing:

  • Responsible for handling all inbound calls, email and chat
  • Respond to all support tickets within defined response times
  • Document all actions in tickets including customer contacts and resolution
  • Assess the severity and priority of problems and requests according to issue management guidelines
  • Follow all policies, procedures and protocols as defined
  • Resolve or escalate problems and requests according to issue management guidelines
  • Notify client if there is a delay in obtaining resolution to the problem.
  • Maintain patient confidentiality according to HIPAA guidelines
  • Take notes of recurring questions or problems that may be resolved by change in policy or procedure; communicate complaint patterns to management team.
  • Complete other support duties as assigned.

Requirements/Qualifications

  • Minimum of two (2) years experience in the field or related area with demonstrated leadership skills.
  • Proficient with Microsoft windows and Internet applications.
  • Understanding basic computer functions, software and related interactions.
  • Preferred basic understanding of medical terminology
  • Preferred understanding of radiology and imaging devices
  • Preferred understanding of computer architecture, networking and windows troubleshooting.
  • Strong and positive interpersonal and communication skills
  • Excellent written and verbal communication skills
  • Ability to balance multiple priorities
  • Client service oriented
  • Display dependable, punctual and professional demeanor
  • Maintain positive attitude
  • Ability to work effectively, independently and within a team environment
  • Ability to perform all duties and job requirements

Schedule — 2nd and 3rd shift available

Employee or Contract — Employee

Compensation — Not advertised.  Click here for Glassdoor salary reviews.

Benefits — None advertised on the job posting.

More Information — Review and apply by clicking here.