Casualty Claims Quality Reviewer for Crawford & Company

The Job —  Casualty Claims Quality Reviewer for Crawford & CompanyOnline Trader (Work from Home)

Location —  Telecommute

Job Responsibilities —  From the job posting:

  • Conducts thorough and accurate testing of claims before submission to clients.  Claims are primary focused on personal lines and large national accounts with some limited commercial assignments.
  • Reviews and verifies claims information to ensure the proper processing in accordance with established quality standards.
  • Reads and interprets customer and vendor specifications. Reviews transactions and compares to the source documents to resolve errors and provides proper feedback.
  • Verifies corrected material and prepares quality assurance reports as appropriate.
  • Analyzes claims and process trends and makes corrective recommendations.
  • Assist in the identification of new procedures, methods and/or tools to improve the efficiency of the quality process.
  • Provides analysis and consulting support for the development and support of adjusters in the field. Provides detailed feedback to service centers regarding trends and anomalies in the claim files.
  • Continuous monitoring of process performance and reports performance to responsible management
  • Remains up-to-date with QA industry standards, principles and practices.
  • Continuing education and development of skills
  • Upholds the Crawford Code of Conduct.


  • Bachelors degree or an equivalent combination of education and experience.
  • Three years of experience handling property and/or casualty claims with at least one year of audit/quality control experience.
  • Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster level.
  • Excellent writing and verbal communication skills
  • Strong analytical ability
  • Attention to detail
  • Must possess critical thinking, interpersonal, problem solving, teamwork, and organizational skills
  • Demonstrates excellent work ethic and focus on work, tasks, priorities and improving the QA process.

Schedule —  Full time, flexible.

Employee or Contract — Employee

Compensation — Not advertised.  Click here for Crawford and Company salary reviews from Glassdoor.

Benefits —  Full package including medical, dental and 401k.

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