Call Center Representative for Direct Interactions

The Job —  Call Center Representative for Direct InteractionsCall center operator

Location — Work at home, no geographical restrictions listed on posting.

Job Responsibilities —  From the Direct Interactions job posting:

Your role is handling a high volume of incoming phone calls from motorists with unpaid parking tickets as well as calls from motorists calling for information and assistance with digital parking meters.

Politely answering calls and processing payments
Quickly and accurately dispense information to motorists
Dispute resolution
Show empathy towards motorists
Inbound and outbound calls
Accurate and legible data entry
Be knowledgeable of HelpCenter policies and software- CRM, phone system etc.
Complete assigned tasks from supervisors and others
Additional duties not listed

Requirements/Qualifications

Legally Able to work in the United States
High school diploma or GED required
Minimum of two years experience working in a virtual, work at home call center required
Must be able to pass a criminal background check
At least 1 year experience in a high stress call center environment (brick and mortar or virtual). Examples include: Collections, 911 dispatch/operator, taking calls for fraud line, roadside assistance.
Excellent verbal communication skills including grammar and voice quality
Ability to remain poised under pressure for back to back calls
Ability to quickly establish rapport with customer, show empathy for their frustrations or concerns and resolve the issue in a timely fashion
Excellent customer service, interpersonal communication and active listening skills
Ability to show resilience and tolerance to stress
Treat all callers, technicians and coworkers in a professional manner at all times
Documentation, data entry, organization and problem solving skills are desirable
Ability to handle detailed work with a high degree of accuracy and speed
Computer literate and knowledgeable of e-mail and Microsoft Windows. Agents are responsible for maintaining and troubleshooting their own computers.
Ability to multi-task in a fast paced environment
Function comfortably in a performance based call center where calls are monitored, recorded and assessed

Schedule —  24/7 call center environment.  Must have 30 hours availability from 8am to 8pm PST during weekdays

Employee or Contract — Employee

Compensation — $10 an hour to start, bilingual Spanish agents earn $12 an hour.  Training pay is $9.35 per hour.

Benefits — None advertised on the job listing.

More Information — Review this position the Direct Interactions website.