Call Center Agent for Duluth Trading Company

The Job — Call Center Home Agent for Duluth Trading CompanyCall center operator

Location — Work from home, initial onsite training required (Wisconsin)

Job Responsibilities —  From the job posting:

-Deliver world-class service by answer incoming calls in a timely manner and exceeding the customer’s expectations
-Become experts on the Duluth Trading website, product and services to assist customers with shopping, product inquiries, FAQ pages, and various other web capabilities
-Perform special assignments as requested by Contact Center management

Requirements/Qualifications

-Strong communication skills that equates to professional and pleasant phone calls with our customer
-Organized, self-motivated, accurate, detail oriented, and ability to handle multiple tasks
-Computer proficiency with the ability to toggle through systems and navigate through web pages
-Ability to type a minimum of 40 wpm
-Previous inbound call center or related customer service experience a plus

Home Office Requirements —

-Dedicated high-speed internet provided by a cable or DSL provider required. Wireless broadband or satellite broadband does not meet Duluth Trading Company requirements.

-The internet connection must be in the same physical location as your home office (desk & computer)
-A land-line phone without call waiting is required. Cellular or satellite phone service does not meet Duluth Trading Company requirements

-A quiet work area with no interruptions or distracting background noise

-Knowledge and ability to navigate a laptop and troubleshoot basic technical issues

-This work from home option is generally available to individuals who reside more than 30 miles from our Belleville call center

Schedule —  Requires 2 full weekdays per week, plus every other weekend.  Onsite training is full time for two weeks, or three weeks if you are training in the evening schedule.

Employee or Contract — Employee

Compensation — Not advertised.  Click here for Glassdoor reviews.

BenefitsClick here for benefit overview with Duluth.

More Information — Review and apply here.