Location — Work from home, initial onsite training required (Wisconsin)
Job Responsibilities — From the job posting:
-Deliver world-class service by answer incoming calls in a timely manner and exceeding the customer’s expectations
-Become experts on the Duluth Trading website, product and services to assist customers with shopping, product inquiries, FAQ pages, and various other web capabilities
-Perform special assignments as requested by Contact Center management
-Strong communication skills that equates to professional and pleasant phone calls with our customer
-Organized, self-motivated, accurate, detail oriented, and ability to handle multiple tasks
-Computer proficiency with the ability to toggle through systems and navigate through web pages
-Ability to type a minimum of 40 wpm
-Previous inbound call center or related customer service experience a plus
Home Office Requirements —
-Dedicated high-speed internet provided by a cable or DSL provider required. Wireless broadband or satellite broadband does not meet Duluth Trading Company requirements.
-The internet connection must be in the same physical location as your home office (desk & computer)
-A land-line phone without call waiting is required. Cellular or satellite phone service does not meet Duluth Trading Company requirements
-A quiet work area with no interruptions or distracting background noise
-Knowledge and ability to navigate a laptop and troubleshoot basic technical issues
-This work from home option is generally available to individuals who reside more than 30 miles from our Belleville call center
Schedule — Requires 2 full weekdays per week, plus every other weekend. Onsite training is full time for two weeks, or three weeks if you are training in the evening schedule.
Employee or Contract — Employee
Compensation — Not advertised. Click here for Glassdoor reviews.
Benefits — Click here for benefit overview with Duluth.
More Information — Review and apply here.