Bilingual Technical Support for Sutherland

The Job —  Bilingual Technical Support for Sutherlandplugs lan

Location —  Work from home, available nationally.

Job Responsibilities —  From the company job posting:

  • Answer inbound calls regarding technical issues and general billing inquires
  • Access customer records and verify customer account information
  • Identify potential customer needs and recommend solutions based on those needs
  • Access customer databases, knowledge resources, and technical applications to determine root causes and resolutions
  • Interact with client departments (test desk, field service, dispatch) regarding escalations
  • Schedule a technician visit when an issue cannot be resolved via traditional troubleshooting methods
  • Process customer payments using credit or debit cards
  • Place follow-up calls to customers to ensure their needs are met in an efficient manner
  • Attend job-related training: new hire and refresher training, new product or service updates, and product cross-training

Requirements/Qualifications

  • High School diploma or equivalent
  • Bi-lingual in English and Spanish – speak both languages fluently
  • Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
  • Direct client contact technical support experience
  • Excellent verbal and written communication skills
  • Strong problem-diagnosis and problem solving skills
  • Multi-tasking skills, showcased through the use of several applications
  • Experience working with CRM applications (preferred)

Schedule —  No details on hours posted

Employee or Contract — Employee

Compensation — Not advertised.  Click here for Glassdoor reviews on Sutherland

Benefits — Some offered depending on position, click here for details

More Information — Review and apply here.