Bilingual Customer Service Representative for DISH – Greek

Job Duties and Responsibilities:

Bilingual WAH Customer Service Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy.

Primary responsibilities fall within the following categories:

  • Payments and Billing – accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer’s bill, and resolve complex billing scenarios
  • Product features – assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISH’s award-winning products
  • Sales – use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience
  • Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone
  • Supports Tier 1 technical support and customer service phone support for external customers

EssentialFunctions:                                                                                    

A Bilingual WAH Customer Service Representative performs the job duties and responsibilities above as well as the following essential job functions:

  • Working flexible schedules including weekends, holidays, and evenings
  • Regular and predictable attendance
  • Ability to regularly sit for long periods of time
  • Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
  • Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services
  • Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc.  You will be constantly measured on these metrics
  • Deescalate upset or irate customers in order to satisfactorily address their customer service needs

Click here for more additional information and to apply for this work at home position!