Location — Work from home, available nationally.
Job Responsibilities — From the Monster.com job posting:
You’re a problem-solver and amazing with customers! You know what it takes to inspire a team to create an incredible customer experience with every interaction. You are able to coach, mentor and lead a group of remote team managers providing help when they need it and bringing out their very best.
You know how to provide feedback and manage performance. You have a knack for strategic planning, program development, and forecasting business needs.
Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management as well as the ability to effectively prioritize and manage your time.
If this sounds like you, you could be the next At-Home Area Manager for our Phone teams.
-4+ years in a management capacity in a large or multi-site inbound call/contact/e-care center supervising managers
-Strong knowledge of Technical Support processes and procedures
-Experience managing a technical support team in a contact center
-Experience managing cross functional or cross site groups
-Experience managing home-based employees?
-Strong and Effective written and verbal communication skills, ability to tailor your message to your audience
-Creative & Curious Solution Finder
-Knowledge of call center management tools such as Network Queue call routing, ACDs, call tracking systems, internet technology and reporting, IVRs, and core call center metrics
-Discipline to work remotely from home
-A quiet workspace, ergonomic chair, and desk
-High-speed Internet service (5 megabits download and 1 megabit upload) from a reliable provider
Schedule — Will be scheduled hours between from 7 am to 10:30pm CST, seven days per week.
Employee or Contract — Employee
Benefits — Full benefits offered to Apple employees.
More Information — Review and apply via Monster.com.