At Home Advisor for AppleCare (Orlando, FL)

The Job —  At Home Advisor for AppleCareEarth planet with earphones and microphone

Location — Work from home, advertised in Orlando Florida but available in other areas.

Job Responsibilities —  From the job posting:

You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a technical environment.

You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help fix technical issues, but also provide an incredible customer experience.

Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management. If this sounds like you, you could be the next At Home Advisor.

Requirements/Qualifications

•Minimum 2 years professional troubleshooting expertise or proven technical ability
•Experience interacting with customers in some capacity (either via phone, chat, in person, etc.)
•A passion for service focused on the customer
•Able to adapt approach to different communication styles
•iOS, Smartphone, Tablet, PC or Mac experience
•Ability to manage multiple applications running at the same time
•Enjoys troubleshooting technology
•Discipline to work remotely from home while following a set schedule
•Availability to attend approximately five to six weeks of required online training on a fixed schedule that may include weekends

•Successful completion of a pre-employment assessment and criminal background check
•Successful completion of initial training
•Ability to meet minimum typing speed of 35 WPM while talking with customers
•At Home Qualifications
•A quiet workspace, ergonomic chair, and desk
•High-speed Internet service (5 megabits download and 1 megabit upload) from a reliable provider

Schedule — Range between 7am and 10:30pm CST seven days per week.

Employee or Contract — Employee

Compensation — Not advertised, click here for Glassdoor salary reviews.

Benefits — Yes – medical, dental and other benefits offered.

More Information — Review and apply via Monster.com.