At Home Advisor – AppleCare

The Job —  At Home Advisor – AppleCareconcept of help desk service

Location —  Work from home, Monster.com posting advertises Memphis, TN – may be availabe in other locations.

Job Responsibilities —  From the job posting:

As an Apple At Home Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world class customer service, troubleshooting, and technical support.

We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people.

Requirements/Qualifications

•Minimum 2 years professional troubleshooting expertise or proven technical ability
•Experience interacting with customers in some capacity (either via phone, chat, in person, etc.)
•A passion for service focused on the customer
•Able to adapt approach to different communication styles
•iOS, Smartphone, Tablet, PC or Mac experience
•Ability to manage multiple applications running at the same time
•Enjoys troubleshooting technology
•Discipline to work remotely from home while following a set schedule
•Successful completion of a pre-employment assessment and criminal background check
•Successful completion of initial training
•Ability to meet minimum typing speed of 35 WPM while talking with customers
•At Home Qualifications
•A quiet workspace, ergonomic chair, and desk
•High-speed Internet service (5 megabits download and 1 megabit upload) from a reliable provider

Schedule —  Flexible to work any shift between 6am and 10:30pm CST.  Five to six weeks of initial online training.

Employee or Contract — Employee

Compensation — Not advertised.  Click here for anonymous Glassdoor salary reviews.

Benefits — Yes.  Stock plan and employee discounts also offered.

More Information — Click here to apply via Monster.com.