The Job — Seasonal Work at Home Customer Service Associate
Location — Work from home, but must be a resident of Texas
Solve problems, answer questions and assist with orders for Amazon.com customers.
Assist customers by phone primarily, but may also work service issues over instant messaging (IM) or e-mail.
Identify issues that are affecting customer satisfaction and report to management.
Must be a resident of TX.
Be available for more than 40 hours during the weeks around Christmas if full time, and up to 40 hours if part time.
One year or more customer service experience.
Outstanding communication skills with both internal and external customers.
Familiar with PC, internet, IM, e-mail and web navigation.
Must pass criminal background check.
Be able to attend new hire orientation in person, locations in Dallas and Houston.
Work at home requirements include PC with Windows 7 or 8, 64-bit operating system, 5 Mbps high speed internet connection, Antivirus software and firewall.
Schedule — Operating hours 5am to 11pm Pacific time, will be required to work evenings and weekends and occasional overtime during peak periods. Initial training will be 4 weeks (M-F) from home.
Employee or Contract — Employee
Compensation — Starting pay $10/hour.
Benefits — None offered to seasonal employees at this time.
More Information — Review this position at the Amazon job page, select “TX” to review further.