Amazon Customer Service Associate (Kentucky)

The Job —  Seasonal Customer Service Associate for Amazon.com

Location —  Work at home, must live in Kentucky and be willing to attend orientation in Lexington

Job Responsibilities 

Assist customers with orders via telephone.

Use other technology when assigned to assist Amazon customers (e-mail, chat, etc)

Update orders, advise of shipping status, and offer alternatives to out of stock items where appropriate.amazon-logo

Requirements/Qualifications 

One year of customer service experience, 3+ years preferred.

High school diploma or GED, Associates degree or higher preferred.

Outstanding communication skills, active listener and be able to work under stressful situations at times.

Must pass criminal background check.

Strong computer and web navigation skill set.  Familiar with MS Office, e-mail and chat.

Ability to complete four week virtual training class from home.

Must reside in Kentucky, applicants outside will not be considered.  (Review other Amazon at home opportunities in Oregon, Arizona, West Virginia, Texas, and Washington).

Be willing to work through busiest time of year, including one or both weekend days.

Work at home requirements include desktop or laptop PC (Windows 7 or 8), no Macs at this time.  Anti virus software and firewall enabled, high speed internet with at least 5 Mbps download speeds.  An analog phone line is also necessary to work from home for Amazon.

Schedule — Variable, will include nights and weekends for new employees.  Full time employees may work more than 40 hours a week during peak period.  Shifts scheduled from 5AM to 11PM Pacific time.

Employee or Contract — Employee

Compensation — Starts at $10 an hour.   Bonus opportunity also available.

Benefits — None advertised other than discount on Amazon products.

More Information — Review this position the Amazon.com job page.

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